Real help from a real person
Orders, wallets, and deliveries are handled by people, not bots. Send a ticket with your order ID and we take it from there.
Contact support
Email support@acctboom.com from your registered address. Include your order ID and the product so we can pull it up immediately.
Response time
Average first reply is under an hour. Delivery failures are prioritized and usually resolved within the same reply.
Wallet safety
Failed or undelivered orders are returned to your balance. We never ask for your password over email or chat.
Common questions
The short version. If your case needs a human, open a ticket.
How do I fund my wallet?
Sign in, open your wallet, and choose a top-up amount. Payment runs through our integrated payment provider, and your balance updates as soon as the payment is confirmed. There are no subscriptions and no minimums.
How fast are logs delivered?
Delivery is automated. Most logs appear in your order history seconds after payment clears. If a log fails stock checks at purchase time, you are not charged and can pick another product.
How does OTP number rental work?
Pick a service, rent a number, and request the code. The number stays private to your order for the rental window and incoming one-time passwords show up live on the order page.
What happens if my order fails?
If an order cannot be delivered, the cost goes back to your wallet balance automatically. Open a support ticket with your order ID if anything looks wrong and we will review the delivery logs.
Can I get a refund?
Undelivered orders are refunded to your wallet by default. For completed deliveries, contact support with your order ID within 24 hours and we will review the case against the product's delivery terms.
Why would an account be suspended?
Accounts are suspended for fraud attempts, chargebacks, or abuse of the services. If you believe a suspension was a mistake, email support from your registered address and we will review it.